This is an iconic NZ business located in Mount Maunganui and a great employer with a stable and committed team. Producing a key ingredient to the food and pharmaceutical industry, they are the major player in their market with a clear vision for the future.

The business operates in a very productive collaboration with its parent company, an Australian/Pacific major player in the industry. The business is committed to high levels of engagement and alignment and their values – Safety, Ownership, Excellence and Teamwork – are being actively lived throughout the organisation.

This is a permanent full-time role in their Mount Maunganui Head Office, where you will be part of the Customer Service / Dispatch Team and liaise with our customers as well as many people within the business. Part-time and flexible hours are possible in this role.

Your responsibilities will include…

  • Acknowledgement and entering of customer orders
  • Answering phone calls and resolving issues or escalating
  • Producing daily dispatch plans for domestic freight for both North & South Islands
  • Sales support by providing information and assistance as required
  • Entering, investigating and follow up of customer complaints and transport damages
  • Managing customer expectations by liaising with relevant departments regarding stock availability and delivery issues
  • Managing empty pallet returns and process credit requests
  • Inventory & Stock control in off-site warehouse

The following skills and experience are required:

  • Experience in a customer service or contact centre
  • Ideally experience in a medium size manufacturing or logistics company
  • Excellent phone manner and customer service attitude
  • Ability to juggle a multitude of priorities and remain unflustered
  • Problem solving and complaint resolution skills
  • Very good communication skills, verbal and written
  • Strong numeracy skills and accuracy
  • Attention to detail a must have
  • Basic MS Office skills, Microsoft Dynamics AX an advantage
  • Results oriented, taking ownership and working as part of a team

This position’s highlights are its fast pace and variety, a very knowledgeable and supportive team and the stable industry sector that provides sound job security.

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